Best Quotes by Jan Carlzon (Top 3)
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An individual without information can't take responsibility. An individual with information can't help but take responsibility.
Jan Carlzon
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Problems should be solved on the spot, as soon as they arise. No front-line employee should have to wait for a supervisor's permission
Jan Carlzon
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I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important.
Jan Carlzon