Karl Albrecht Quotes

Start out with an ideal and end up with a deal.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

Customer needs have an unsettling way of not staying satisfied for very long.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

If you're not serving the customer, you'd better be serving someone who is.