J. Willard Marriott Quotes

Take good care of your employees, and they'll take good care of your customers, and the customers will come back.

It's the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.

Good timber does not grow with ease; the stronger the wind, the stronger the trees

See and be seen. Get out of your office, walk around, make yourself visible and accessible.

Eliminate the cause of a mistake. Don't just clean it up.

Customer needs may vary, but their bias for quality never does.

It's more important to hire people with the right qualities than with specific experience.

View the problem as an opportunity to grow.

Communicate. Listen to your customers, associates and competitors.

Celebrate your people's success, not your own.